Graftobian DermaCare Recovery Balm 1oz.
Returns & Exchanges
- Return Un-used Makeup
- Return Used Makeup
- How to Mail your Returns
- Exchange Damaged or Melted Items
- Packages Returned to Us
- Return Just Cases
- Return ZUCA Cases
Samples are non-refundable and non-exchangeable.
We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 30 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.
Return Un-Used Makeup:
We will happily issue a store credit or refund for your unused product. We do not refund shipping charges.
We do not offer refunds on used products. We will issue you a store credit if you return the item within 30 days of receipt. We do not cover shipping costs on a used returned item. There is a 10 item per year/per customer limit on used cosmetic returns.
Return items in the original packing if possible. Please pack your items carefully.
Please put your invoice number on the outside of your package so we may properly credit your account.
Send an email to email@example.com or call us at (214) 302-0290 for an RMA number and further instructions.
- Mail to:
We recommend mailing with delivery confirmation to ensure the item gets back to us.
If you receive a damaged or melted item please let us know. Email firstname.lastname@example.org. We will send you a return label. We do not offer refunds on damaged or melted items; we will however make sure you get what you ordered in excellent condition. If you wish to exchange a damaged item for a different item or another color you will need to return the item, we will issue you a store credit. You may use this store credit at any time, store credits are not redeemable for cash and you will not receive a refund on your credit card or PayPal account.
Packages returned for a bad address:
If the postal service returns your package to us because you gave an incorrect address, your order will be placed back into inventory, you will receive a store credit minus shipping charges. You will be notified by email and will need to place your order again with the correct address.
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.
Packages returned to us because the post office made an error:
Once in a while the post office will return a package to us as “undeliverable” through no fault of your own. If this is the case we will make sure you get your package without extra shipping fees, we will refund express or priority charges if you paid for your package to go Express or Priority.
We allow returns of unused units (in as new condition) within 15 days of delivery. A Return
Merchant Authorization Number (RMA#) must be requested from Camera Ready Cosmetics before items may be shipped back. Place the RMA# on the outside of the box, adjacent or on the shipping label. The RMA# is valid for 15 days.
Items must be returned to:
Just Case USA Inc.
Attn: Return Dept.
1918 Central Ave
South El Monte, CA 91733
- It is your responsibility to ensure that shipments are returned to receive proper credit.
- Buyer is responsible for return shipping. We do not accept COD parcels.
- All non‐defective items returned are subject to a 20% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit.
- Merchandise will be refunded at original invoice price less freight, handling charges and restocking fees. Restocking fee can be waived if merchandise is returned for credit on account.
- Merchandise must be returned in original manufacturer box with enclosed documentation. No returns or credit request accepted after 30 days of invoice/ship date.
Return ZUCA Cases
If you are not completely satisfied with your purchase, you may send the unused product back to us for a refund by following these simple steps:
1. Call CRC Makeup at (214) 302-0290 for an RMA form. This way we will be ready to apply the credit to your credit card in a timely manner.
2. Please write the RMA Number provided to you by one of our customer service representative on the outside of the box.
3. Ship the new and unused product in its original packaging to:
320 S. Milpitas Blvd.
Milpitas, CA 95035
You will have to pay for the shipping cost and should use a traceable shipping method such as FedEx or UPS.
4. Once Zuca receives your package, we will credit you for the cost of the product only.
Please note: Zuca may choose to reject the delivery of your package if you don't have an RMA Number; restocking fee may apply.
For users of F/X makeups who extremely overuse and over stress their skin. If your skin is required to be abused due to several quick-change makeups, too rapid removal of prosthetics, etc., replenish lost oils and soften your skin with DermaCare Recovery Balm. This wonderful night cream utilizes the unlocked secrets of royal jelly in conjunction with our wellness blend of minerals and aloe to restore what overuse of makeup can take away from your skin. Also ideal as a sun burn recovery balm and as treatment for chapped skin, especially the heels of your feet.
**Please Note: CRC Makeup takes every measure to ensure an accurate representation of the product's color, though we cannot compensate for the viewer's monitor or color settings. Actual product color may vary.
Camera Ready Cosmetics is one of the largest authorized dealers of Graftobian in the USA!
This multi-purpose creamy balm contains a wide variety of soothing components intended for use anywhere the skin has been exposed to dehydrating conditions such as rashes, sunburn, chapping and general overuse such as prosthetic makeup application/removal or multiple makeup changes within a short span of time.
Apply a light layer to skin to restore and lock in hydration. Ideal for use as a night balm.
Size: 1oz. / 28gm.
Petrolatum, Medical Grade: Locks in hydration and provides relief for dry skin symptoms.
Deionized Water: Water
Lanolin, Medical Grade: Rich in cholesterol and other sterols which provide excellent, soothing emolliency.
Olea Europaea (Olive) Fruit Oil: Rich in vitamin E and other antioxidants, helps increase the moisture-retaining ability of the skin. Helps inhibit free radical formation resulting in reduced appearance of lines and wrinkles. Helps to seal in moisture and soften skin.
Sesamum Indicum (Sesame) Seed Oil: Easily absorbed into the skin, this helps to keep skin soft and supple. Known as a potent antioxidant helping inhibit free radical formation, helping to reduce the look of the signs of aging. Helps to sooth skin after exposure to environmental aggressors, such as wind and sun.
Beeswax, Royal Jelly: Special pure white Beeswax, blended with Royal Jelly, long known as the nectar of the Queen Bee, this amazing substance is a rich source of vitamins and amino acids, nucleic acids, RNA and DNA. Gelatin, another significant component, is one of the precursors of collagen, which is another component of royal jelly. This blend of bee related products helps dry, dehydrated skin look smooth and youthful again.
Cetyl Alcohol: Fatty acid - used as an emulsifier
Arnica Montana Flower Extract: Arnica extract helps to promote healing of wounds and irritation. Known to stimulate and increase circulation.
Carnellia Sinensis Leaf Extract: Green Tea leaf extract is a powerful antioxidant
Yucca Aloifolia Extract: Yucca extract helps relieve inflammation and swelling.
Equisetum Arvense Extract: Horsetail extract reduces swelling and has soothing and healing properties.
Cola Acuminata Seed Extract: Kola nut extract has astringent properties excellent for use on cuts and irritations.
Aloe Barbadensis Leaf Extract, Allantoin, Malachite Extract, Rhodochrosite Extract, Smithsonite Extract: (“The Fab. Five”) This proprietary wellness blend of five extracts is included in all of our skin care items. Aloe is a well known plant extract with skin soothing and healing properties that seem somewhat boundless. Aloe helps to re-moisturize the skin and actually helps prepare the skin for moisture. Aloe helps heal the skin and works to combat damage at the cellular level while promoting the growth of healthy skin tissue. Further, Aloe penetrates quickly to calm and sooth irritated or inflamed skin. Allantoin is a soothing and hydrating ingredient, Malachite extract is believed to enhance creativity, Rhodochrosite extract is considered to bring a sense of well being, and finally, Smithsonite is thought to promote harmony. We simply felt that the blend of these five fine ingredients would add value, interest and dimension to each of our Skin Care formulations.
Sodium Borate: For PH regulation to retain a neutral PH in the formula.
Fragrance: Just a tidbit, hardly even noticeable.
Methylparaben, Propylparaben, Potassium Hydroxide: Special blend of preservatives
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