Returns & Exchanges
- Return Un-used Makeup
- Return Used Makeup
- How to Mail your Returns
- Exchange Damaged or Melted Items
- Packages Returned to Us
- Return Just Cases
- Return ZUCA Cases
Samples are non-refundable and non-exchangeable.
We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 30 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.
Return Un-Used Makeup:
We will happily issue a store credit or refund for your unused product. We do not refund shipping charges.
We do not offer refunds on used products. We will issue you a store credit if you return the item within 30 days of receipt. We do not cover shipping costs on a used returned item. There is a 10 item per year/per customer limit on used cosmetic returns.
Return items in the original packing if possible. Please pack your items carefully.
Please put your invoice number on the outside of your package so we may properly credit your account.
Send an email to firstname.lastname@example.org or call us at (214) 302-0290 for an RMA number and further instructions.
- Mail to:
We recommend mailing with delivery confirmation to ensure the item gets back to us.
If you receive a damaged or melted item please let us know. Email email@example.com. We will send you a return label. We do not offer refunds on damaged or melted items; we will however make sure you get what you ordered in excellent condition. If you wish to exchange a damaged item for a different item or another color you will need to return the item, we will issue you a store credit. You may use this store credit at any time, store credits are not redeemable for cash and you will not receive a refund on your credit card or PayPal account.
Packages returned for a bad address:
If the postal service returns your package to us because you gave an incorrect address, your order will be placed back into inventory, you will receive a store credit minus shipping charges. You will be notified by email and will need to place your order again with the correct address.
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.
Packages returned to us because the post office made an error:
Once in a while the post office will return a package to us as “undeliverable” through no fault of your own. If this is the case we will make sure you get your package without extra shipping fees, we will refund express or priority charges if you paid for your package to go Express or Priority.
We allow returns of unused units (in as new condition) within 15 days of delivery. A Return
Merchant Authorization Number (RMA#) must be requested from Camera Ready Cosmetics before items may be shipped back. Place the RMA# on the outside of the box, adjacent or on the shipping label. The RMA# is valid for 15 days.
Items must be returned to:
Just Case USA Inc.
Attn: Return Dept.
1918 Central Ave
South El Monte, CA 91733
- It is your responsibility to ensure that shipments are returned to receive proper credit.
- Buyer is responsible for return shipping. We do not accept COD parcels.
- All non‐defective items returned are subject to a 20% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit.
- Merchandise will be refunded at original invoice price less freight, handling charges and restocking fees. Restocking fee can be waived if merchandise is returned for credit on account.
- Merchandise must be returned in original manufacturer box with enclosed documentation. No returns or credit request accepted after 30 days of invoice/ship date.
Return ZUCA Cases
If you are not completely satisfied with your purchase, you may send the unused product back to us for a refund by following these simple steps:
1. Call CRC Makeup at (214) 302-0290 for an RMA form. This way we will be ready to apply the credit to your credit card in a timely manner.
2. Please write the RMA Number provided to you by one of our customer service representative on the outside of the box.
3. Ship the new and unused product in its original packaging to:
320 S. Milpitas Blvd.
Milpitas, CA 95035
You will have to pay for the shipping cost and should use a traceable shipping method such as FedEx or UPS.
4. Once Zuca receives your package, we will credit you for the cost of the product only.
Please note: Zuca may choose to reject the delivery of your package if you don't have an RMA Number; restocking fee may apply.
Graftobian ProPaints™ utilize a richly-pigmented, ultra durable glycerin-based formula, delivering exceptional results for professional artists. Graftobian ProPaint™ is proudly made in the USA, highly blendable and easily coats large areas with very little product on your brush or sponge for bold, vibrant coverage. ProPaint™ dries to a brilliant, finish that is comfortable on skin without feeling heavy or greasy and stays put throughout the day without the cracking or peeling. ProPaint™ is safe for face, body, hair or nails and is made with FDA approved and compliant ingredients. Available in 24 exciting colors: 16 intense color shades, 3 shimmery metallics, 1 pearl frost, and 4 brilliant neons! Fragrance free.
**Please Note: CRC Makeup takes every measure to ensure an accurate representation of the product's color, though we cannot compensate for the viewer's monitor or color settings. Actual product color may vary.
Camera Ready Cosmetics is one of the largest authorized dealers of Graftobian in the USA!
- Aztec Turquoise (77024)
- Buttercup Yellow (77005)
- Catalina Blue (77004)
- Crimson Red (77003)
- Eggplant (77022)
- Fuzzy Bear Brown (77011)
- Graveyard Grey (77012)
- Mantis Green (77006)
- Mega Genta (77021)
- Orange Sunset (77007)
- Raven Black (77002)
- Second Skin (77023)
- Tickled Pink (77009)
- Tropic Teal (77010)
- White Swan (77001)
- Wild Violet (77008)
Shimmery Metallic Shades:
- Clockwork Copper (77015)
- Gilded Gold (77013)
- Silver Sterling (77014)
Brilliant Neon Shades:
- Atomic Orange (77019)
- Electric Yellow (77018)
- Radioactive Green (77020)
- Shocking Pink (77017)
- Pearl Frost (77016)
Size: 1oz. / 28gm.
To use: ProPaint™ is easily activated with a small amount of water.
Moisten the sponge or brush, and work the surface of the cake into a rich spreadable cream.
Apply to skin area. Once dry, your design will be virtually smudge proof and ready to outshine the day.
ProPaint™ colors blend seamlessly and give the artist full control over the vividness of color. It does not need to be set with powder, but it can be sealed with Setting Spray for extra protection and more waterproof wear. Wash it off with just soap and water and no other special removers are needed.
Glycerin, Talc, Aqua (Water,) Cetearyl Alcohol, Polyvinyl Alcohol, Stearic Acid, Sodium Cetearyl Sulfate, Sodium Lauryl Sulfate, Octyldodecanol, Phenoxyethanol, Tetrahydroxyproply Ethylenediamine, Methylparaben, Ethylparaben, Propylparaben. May Contain: PVP, Kaolin, [+/- Titanium Dioxide CI 77891, Iron Oxides CI 77491, CI 77492, CI 77499, Red 7 Lake CI 15850, Red 36 CI 12085, Ultramarines CI 77007, Ferric Ferrocyanide CI 77510, Chromium Hydroxide Green CI 77289, Yellow 5 Lake CI 19140, Chromium Oxide Greens CI 77288, Red 40 Lake CI 16035, Blue 1 Lake CI 42090, Carmine CI 75470, Yellow 6 Lake CI 15985, Red 22 Lake CI 45380, Red 28 Lake CI 45410, Manganses Violet CI 77742, Bismuth Oxychloride CI 77163, Tin Oxide, Mica, Aluminum Powder CI 77000, Bronze or Copper Powder CI 77400.] (EU seulement/only: CI 11680, CI 74260, CI 77266, CI 58000, CI 77120, CI 74160, CI 73015.)
Don't get ripped off by eBay or Amazon resellers that sell knock-offs. We sell the real thing! 100% Authentic products guaranteed.