Contact Us

If you have a compliment or complaint about customer service, email our Customer Experience Manager directly at We take customer satisfaction seriously!


Live Chat with a Makeup Artist:

Chat with a knowledgeable makeup artist LIVE during business hours. You may access live chat from the tab at the bottom-right corner of the website.

Live Chat is available during the following times:

Monday-Thursday: 8am-9pm CST 

Friday: 8am-8pm CST

Saturday: 11am-7pm CST

Chat is off on Sundays.

Customer support will be closed on certain holidays including Thanksgiving and Christmas.

Customer Service:

If chat is unavailable, you can email us by using the links below.

If you want to speak directly with our Customer Service, you give us a call at (214) 302-0290. Calls are returned within 24 hours.


Email Us:

For order-related issues, including tracking info or order statuses or questions, please email Customer Service at Please include your Order Number.

For career opportunities, please email

For other contacts, please refer to our Company Directory