Return Policy
We want you to love what you ordered. If something isn't right, here's how we make it right.
30 days to return
- Unopened items: return within 30 days of delivery for a full refund to your original payment method, or store credit if you prefer.
- Opened, tested or swatched items: return within 30 days for store credit toward anything in the store.
- No return authorization number and no restocking fee.
If we made a mistake
If an item arrives damaged, melted, leaking, or isn't what you ordered, or something is missing, let us know within 14 days of delivery, with a photo if you can. We'll send a replacement or a full refund, your choice, at no cost to you. If we need the item back, we'll email you a prepaid label.
Lost or stolen packages
If tracking says delivered but your package never arrived, contact us. We'll open the claim with the carrier for you and keep you updated until it's resolved with a replacement or a refund.
How to return
- Email service@crcmakeup.com with your order number and the items you're returning. We'll reply with instructions.
- Pack the items carefully and include your order number.
- Use our prepaid label ($5.99 is taken from your refund), or ship it your own way. We recommend a tracked service.
- Send to: Camera Ready Cosmetics Returns, 175 H D Atha Road, Monroe, GA 30655
We process returns within 5 business days of arrival and email you when it's done.
Exchanges
Want a different shade or size? Return the original for store credit and place a new order right away, so you don't have to wait for the return to arrive.
Final sale
Samples and items marked Final Sale can't be returned, except when they arrive damaged or wrong.
International returns
You're welcome to return from outside the U.S. under the same terms. Return shipping is at your cost, and we're not able to refund customs or duty charges.
Questions? Call (214) 302-0290 or email service@crcmakeup.com, Monday to Friday, 9am to 6pm Eastern.