We understand there may be times that a product does not work for you, and we want you to be satisfied with your purchase. We accept returns for new products within 30 days of receiving your order. These new products are eligible for a refund or a gift card. We also accept gently used, tested, or swatched products as returns within 30 days of receiving your order. These used products are only eligible for a gift card you can use on a future purchase. Refunds are not available on these items. Please note that there is a limit of 10 returns on used/tested products per year per customer.
All samples, makeup lights, makeup cases, makeup chairs, and sales merchandise are final sale and not eligible for return or exchange. Shipping on your original order is non-refundable.
If you receive an incorrect product or a damaged item in your package, please reach out to our customer service team within 48 hours of receiving your package. We will send you a return label to quickly resolve this for you. We do not offer refunds on damaged items; we will, however, make sure you get what you ordered in excellent condition.
If you wish to process an exchange, we will email you a gift card upon receipt and processing of your return in our warehouse. You may then place a new order with the gift card when you are ready. All returns must be received within 30 days of receipt. Please note: you may incur additional shipping charges during an exchange.
See a Beauty Advisor for assistance.
To Mail Your Return:
1. If you are located in the United States, click the link to our Return Portal and follow the prompts. Please reach out to firstname.lastname@example.org or (214) 302-0290 for assistance with an international return.
2. Return items in the original packing and pack items carefully.
3. Please include the order invoice number on the outside of your package so we may properly credit your account.
4. Return labels are provided on our Return portal. If you choose to use the provided label, $5.99 will be removed from the return amount at the time of processing. You may choose to use a different method of shipping to avoid this fee. If you choose an alternative shipping method, we recommend delivery confirmation to ensure the item reaches us.
Please mail all qualified returns to:
Camera Ready Cosmetics
4300 Alpha Rd STE 130
Farmers Branch, TX 75244
5. Returns are processed in the order they are received. Please allow up to 7 business days for your return to be processed once it arrives in our warehouse. We will contact you once it is complete.
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