RMS Beauty - Raw Coconut Cream
Returns & Exchanges
- Return Un-used Makeup
- Return Used Makeup
- How to Mail your Returns
- Exchange Damaged or Melted Items
- Packages Returned to Us
- Return Just Cases
- Return ZUCA Cases
Samples are non-refundable and non-exchangeable.
We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 30 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.
Return Un-Used Makeup:
We will happily issue a store credit or refund for your unused product. We do not refund shipping charges.
We do not offer refunds on used products. We will issue you a store credit if you return the item within 30 days of receipt. We do not cover shipping costs on a used returned item. There is a 10 item per year/per customer limit on used cosmetic returns.
Return items in the original packing if possible. Please pack your items carefully.
Please put your invoice number on the outside of your package so we may properly credit your account.
Send an email to firstname.lastname@example.org or call us at (214) 302-0290 for an RMA number and further instructions.
- Mail to:
We recommend mailing with delivery confirmation to ensure the item gets back to us.
If you receive a damaged or melted item please let us know. Email email@example.com. We will send you a return label. We do not offer refunds on damaged or melted items; we will however make sure you get what you ordered in excellent condition. If you wish to exchange a damaged item for a different item or another color you will need to return the item, we will issue you a store credit. You may use this store credit at any time, store credits are not redeemable for cash and you will not receive a refund on your credit card or PayPal account.
Packages returned for a bad address:
If the postal service returns your package to us because you gave an incorrect address, your order will be placed back into inventory, you will receive a store credit minus shipping charges. You will be notified by email and will need to place your order again with the correct address.
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.
Packages returned to us because the post office made an error:
Once in a while the post office will return a package to us as “undeliverable” through no fault of your own. If this is the case we will make sure you get your package without extra shipping fees, we will refund express or priority charges if you paid for your package to go Express or Priority.
We allow returns of unused units (in as new condition) within 15 days of delivery. A Return
Merchant Authorization Number (RMA#) must be requested from Camera Ready Cosmetics before items may be shipped back. Place the RMA# on the outside of the box, adjacent or on the shipping label. The RMA# is valid for 15 days.
Items must be returned to:
Just Case USA Inc.
Attn: Return Dept.
1918 Central Ave
South El Monte, CA 91733
- It is your responsibility to ensure that shipments are returned to receive proper credit.
- Buyer is responsible for return shipping. We do not accept COD parcels.
- All non‐defective items returned are subject to a 20% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit.
- Merchandise will be refunded at original invoice price less freight, handling charges and restocking fees. Restocking fee can be waived if merchandise is returned for credit on account.
- Merchandise must be returned in original manufacturer box with enclosed documentation. No returns or credit request accepted after 30 days of invoice/ship date.
Return ZUCA Cases
If you are not completely satisfied with your purchase, you may send the unused product back to us for a refund by following these simple steps:
1. Call CRC Makeup at (214) 302-0290 for an RMA form. This way we will be ready to apply the credit to your credit card in a timely manner.
2. Please write the RMA Number provided to you by one of our customer service representative on the outside of the box.
3. Ship the new and unused product in its original packaging to:
320 S. Milpitas Blvd.
Milpitas, CA 95035
You will have to pay for the shipping cost and should use a traceable shipping method such as FedEx or UPS.
4. Once Zuca receives your package, we will credit you for the cost of the product only.
Please note: Zuca may choose to reject the delivery of your package if you don't have an RMA Number; restocking fee may apply.
The ultimate organic beauty product! This can honestly be called the best makeup remover ever. Removes even the most stubborn mascara with ease. This multitasking product can also be used as a facial cleanser and skin moisturizer.
Coconut oil is considered the healthiest oil on earth for its high levels of lauric acid, which is rarely found in nature. Lauric acid is what gives coconut oil its antibacterial, antifungal and antimicrobial properties, making this all-in-one product suitable for even the most blemish prone skin. This natural antioxidant is 100% pure, raw and unrefined thereby naturally protecting one's skin against free radical damage and premature aging. Ideal for all skin types including sensitive and acne-prone skin. Nourishes skin, hair and lashes. Helps soothe sunburns.
RMS Beauty Coconut oil is harvested fresh for them using a new and modern processing technique making it superior over store bought coconut oil.
Please note: It's normal for your RMS beauty coconut cream to liquefy at approximately 78-90 F. This will have no negative effect on its quality. During warmer months, the coconut oil will typically remain in liquefied oil until room temperatures drop below 78 F, which will then cause it to solidify once more. You can use it in oil form or refrigerate if desired to keep it in its solid form.
WARNING: Product may leak/spill if it liquefies. Keep in upright position.
Size: 2.5 oz
**Please Note: CRC Makeup takes every measure to ensure an accurate representation of the product's color, though we cannot compensate for the viewer's monitor or color settings. Actual product color may vary.
Camera Ready Cosmetics is an authorized dealer of RMS Beauty products.
Apply a minimal amount and work cream gently into the skin. Remove with a soft cloth. Use as a body moisturizer to soften dry elbows, knees, shoulders – anywhere you have skin! Allow coconut oil to absorb before dressing. Also works as a deodorant: Simply apply to clean, dry underarms. Excellent as a hair treatment and can even be taken internally.
Avoid using Rms beauty raw coconut cream under makeup as it will cause skin to look very shiny.
Please note: It's normal for your Rms beauty coconut cream to liquefy at approximately 78-90 F. This will have no negative effect on its quality. During warmer months, the coconut oil will typically remain in liquefied oil until room temperatures drop below 78 F, which will then cause it to solidify once more. You can use it in oil form or refrigerate if desired to keep it in its solid form.
WARNING: Product may leak/spill if it liquefies. Keep in upright position.
*Cocos Nucifera (Coconut) Oil
* CERTIFIED ORGANIC
Don't be fooled by eBay or Amazon resellers that sell fakes. We sell the real thing! 100% Authentic products guaranteed.