Face Atelier - Ultra Air
Returns & Exchanges
- Return Un-used Makeup
- Return Used Makeup
- How to Mail your Returns
- Exchange Damaged or Melted Items
- Packages Returned to Us
- Return Just Cases
- Return ZUCA Cases
Samples are non-refundable and non-exchangeable.
We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 30 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.
Return Un-Used Makeup:
We will happily issue a store credit or refund for your unused product. We do not refund shipping charges.
We do not offer refunds on used products. We will issue you a store credit if you return the item within 30 days of receipt. We do not cover shipping costs on a used returned item. There is a 10 item per year/per customer limit on used cosmetic returns.
Return items in the original packing if possible. Please pack your items carefully.
Please put your invoice number on the outside of your package so we may properly credit your account.
Send an email to email@example.com or call us at (214) 302-0290 for an RMA number and further instructions.
- Mail to:
We recommend mailing with delivery confirmation to ensure the item gets back to us.
If you receive a damaged or melted item please let us know. Email firstname.lastname@example.org. We will send you a return label. We do not offer refunds on damaged or melted items; we will however make sure you get what you ordered in excellent condition. If you wish to exchange a damaged item for a different item or another color you will need to return the item, we will issue you a store credit. You may use this store credit at any time, store credits are not redeemable for cash and you will not receive a refund on your credit card or PayPal account.
Packages returned for a bad address:
If the postal service returns your package to us because you gave an incorrect address, your order will be placed back into inventory, you will receive a store credit minus shipping charges. You will be notified by email and will need to place your order again with the correct address.
Packages returned to us because they were not picked up:
If your package is sent “signature confirmation” and you fail to pick it up at the post office within 2 weeks, the package will be returned to us. We will put the items back into inventory; we will credit your store account minus shipping charges. We are sorry we cannot offer you a refund; you will be given a store credit that you may use at anytime to repurchase your items. Filing a chargeback in these cases will result in a $25.00 chargeback fee that will be deducted from your store credit, if there is not enough money in your store account to cover the fees your account will be frozen until the fees are paid.
Packages returned to us because the post office made an error:
Once in a while the post office will return a package to us as “undeliverable” through no fault of your own. If this is the case we will make sure you get your package without extra shipping fees, we will refund express or priority charges if you paid for your package to go Express or Priority.
We allow returns of unused units (in as new condition) within 15 days of delivery. A Return
Merchant Authorization Number (RMA#) must be requested from Camera Ready Cosmetics before items may be shipped back. Place the RMA# on the outside of the box, adjacent or on the shipping label. The RMA# is valid for 15 days.
Items must be returned to:
Just Case USA Inc.
Attn: Return Dept.
1918 Central Ave
South El Monte, CA 91733
- It is your responsibility to ensure that shipments are returned to receive proper credit.
- Buyer is responsible for return shipping. We do not accept COD parcels.
- All non‐defective items returned are subject to a 20% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and possibly deducted from the credit.
- Merchandise will be refunded at original invoice price less freight, handling charges and restocking fees. Restocking fee can be waived if merchandise is returned for credit on account.
- Merchandise must be returned in original manufacturer box with enclosed documentation. No returns or credit request accepted after 30 days of invoice/ship date.
Return ZUCA Cases
If you are not completely satisfied with your purchase, you may send the unused product back to us for a refund by following these simple steps:
1. Call CRC Makeup at (214) 302-0290 for an RMA form. This way we will be ready to apply the credit to your credit card in a timely manner.
2. Please write the RMA Number provided to you by one of our customer service representative on the outside of the box.
3. Ship the new and unused product in its original packaging to:
320 S. Milpitas Blvd.
Milpitas, CA 95035
You will have to pay for the shipping cost and should use a traceable shipping method such as FedEx or UPS.
4. Once Zuca receives your package, we will credit you for the cost of the product only.
Please note: Zuca may choose to reject the delivery of your package if you don't have an RMA Number; restocking fee may apply.
FACE Atelier Ultra Air is an innovative silicone product that doubles as an airbrush thinner and a mixing medium! This sophisticated formulation includes a drying accelerator, so Ultra Foundation can now be used in any air brush without sacrificing its natural looking, flawless finish. FACE Atelier Ultra Air allows for immediate touch-ups before powdering without marring the finish and enhancing durability. This colorless, oil-free formula won't affect your product color and can also be used to change opacity as desired. As a mixing medium, combine Ultra Air with loose or pressed pigments and powders to create an easy-to-use cream or sprayable product with a dewy, long-lasting finish that’s heat, moisture and sebum resistant. Ultra Air is also compatible with Ultra Camouflage Duet.
**Please Note: CRC Makeup takes every measure to ensure an accurate representation of the product's color, though we cannot compensate for the viewer's monitor or color settings. Actual product color may vary.
Camera Ready Cosmetics Is One Of The Largest Authorized Dealers Of FACE Atelier Products In The USA!
100% silicone formula results in a finish that’s heat, moisture and heat resistant
With Ultra Air, you only need one kind of foundation in your kit!
Create custom levels of sheerness based upon the amount of Ultra Foundation you use with Ultra Air. Bonus - its formula doesn’t dry to a rock-hard state when you're done, requiring tedious breakdown and scraping to remove from your airbrush.
Create a custom Ultra Foundation airbrush shade by putting 2-3 drops in the bowl of your airbrush gun; then add 1 – 2 pumps of Ultra Foundation.
Ultra Foundation sprayed with Ultra Air will set without powder, but if you do over-powder, a light spray will restore its dewy finish.
You can re-spray to conceal without visible buildup.
Combine Ultra Air with loose or pressed pigments to create an easy-to-use and long lasting paint or sprayable product that will set without cracking, flaking or fading
As a mixing medium, combine Ultra Air with loose or pressed pigments and powders to create an easy-to-use cream or sprayable product with a dewy, long-lasting finish that’s heat, moisture and sebum resistant.
PRO ALERT – you can use Ultra Air as a binding agent when you’re creating custom eye shadow shades from loose pigments.
Ultra Air Q + A
How do I use Ultra Air in my airbrush system?
To create your own custom-match airbrush shade simply put 2-4 drops of Ultra Air mixing medium into the bowl of your airbrush gun and then add 1-2 pumps of Ultra Foundation in the shade of your choice to the fluid. It is best to try to ensure the foundation colour(s) are placed into the fluid at the bottom of the bowl as opposed to dripping down the walls of the bowl to ensure product is not wasted. To mix, secure your airbrush lid or cover the exposed top with a tissue and "back-bubble" (technique that involves covering the tip of the airbrush gun with a finger and releasing the single-action/dual-action lever so that air is pushed through and since it cannot be driven through the tip of the gun it is pushed through the hole in the opening of the bowl resulting in small air bubbles that will mix any product contained inside).
Why won't the product spray through my airbrush?
If you mix Ultra Air with Ultra Foundation in your airbrush gun and the mixture does not seem to be spraying at all, unevenly or splattering when you attempt to apply it, you should try one of the following options: a) Ensure your airbrush is freshly cleaned and unclogged prior to placing any product inside your airbrush, remove your needle carefully and wipe it with a damp cloth to un-cake any residue from previous makeup applications and try again, b) Check that the air pressure/PSI setting of your air compressor is between 8-25 (depending on the area of the body you are wishing to cover) to provide enough air flow to push through the density of fluid you have concocted, or c) Add another drop of Ultra Air to further thin the formula and re-mix using the back-bubbling technique described above.
What level of coverage can I attain?
The best thing about Ultra Air is that you can create custom levels of sheerness/opaqueness based on the amount of Ultra Foundation you add to the airbrushing fluid. In use, you should apply "Ultra Air-Foundation" in swift circular motions as you would apply any other airbrush-friendly product, go over the area as many times as is necessary until your desired level of coverage is achieved. For ultimate coverage, begin with a thin base of Ultra Foundation applied with a foundation or buffing brush and then use the same shade of Ultra Foundation in your airbrush gun along with Ultra Air to build up opacity where needed.
How often should I clean my airbrush after using Ultra Air?
The beauty of the Ultra Air formula is that it does not dry to a rock-hard state that requires tedious break-down and scraping to remove. It is best to clean your airbrush gun soon after each application to ensure that your colour does not mix with a previously used shade that was not removed as well as to avoid clogs and damage to your airbrush gun. Between makeup applications simply add another 1-2 drops of Ultra Air mixing medium into your bowl (and do not mix) as this will thin down the consistency further so you can spray it through the gun until the mixture sprays clear, then add another drop to begin airbrushing your next face with a new foundation mixture. For quick cleaning before packing your airbrush away, back-bubble and then spray through your regular airbrush cleaning fluid and wipe down bowl as well as needle of leftover residue. (FACE atelier Melt or Brush Buff can also be used in a pinch!)
Cyclopentasiloxane – A member of the silicone family, this ingredient has a unique fluidity that makes it easily spreadable. It gives skin a silky feel and acts as a mild water repellent by forming a protective barrier. It can also fills in fine lines and wrinkles, giving the face, smoother, younger look.
Isododecane - A hydrocarbon ingredient often used as an emollient in skin care products. Thanks to its low viscosity and density, it has a high spreadability and is essentially weightless when applied on the skin.
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